EssayPro
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Price
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Quality
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Guarantees
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Support
Summary
EssayPro looks very promising, but our experience with this writing service proved to be disappointing. We did not like the usability of the service or the quality of writing, and while the prices offered by EssayPro are some of the lowest ones we have ever seen, this fact alone isn’t enough for us to recommend Essay Pro to our readers.
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About EssayPro
As it’s always the case here at EssaysRescue, we properly investigate and research any writing service before we can form our own opinion. The important thing to remember about EssayPro is that it’s one of the writing services who started the whole write-essays-for-money craze. The service was launched back in 1997, which means it’s now more than 20 years old. Needless to say, we were impressed with that kind of longevity, but how does it compare to other academic writing services?
Essay Pro markets itself as an academic help service where customers can not only hire a writer for their essay tasks, but also get assistance with other assignments, such as homework or tests. However, in reality, essay writing continues to be the top service offered by Essay Pro, so that’s exactly what we will focus on today.
My Experience with EssayPro
In our quest to find the best essay writing service on the internet, we never base our opinions on the first impression or other people’s reviews, and EssayPro was not an exception. To tell you the truth about Essay Pro’s operations, we placed a test order. We did not want to make things intentionally harder for the writer, so we placed a rather simple order for an essay. We specified the topic, the number of pages (3), the level (school), and the deadline (2 weeks from now). The whole process took us much longer than expected, but finally we got to the bidding stage.
When we looked at the list of bids from the writers, we had a strong suspicion that many of them did not even read the order details and just placed bids for any new order. The prices offered by the writers were also very similar with only a few dollars of difference between the highest and lowest bid. Ultimately, we settled on a medium bid from a writer with good credentials and waited for the paper.
To the writer’s honor, the paper was delivered even slightly earlier than we asked. The essay was well-formatted and looked like a solid academic paper, at least at first glance. However, when we took a closer look at the essay, we discovered a few problems with it. First, the essay was a good 150 words shorter than we asked for. Second, the language used in the essay was very basic even for a high school level. Third, the writer failed to properly reference some of the quotes, which would get us in trouble if it was a real school assignment. The writer was able to correct most of the problems in around 3 days, but that was already past the deadline.
Usability
We are not sure if it’s the relatively old age of the site or EssayPro is simply not too concerned about its design and usability, but EssayPro.com is one of the least convenient essay writing services we have ever worked with. The homepage of EssayPro is filled with all kinds of text and it can be downright impossible to find what you are looking for if you are pressed for time. There are even two FAQ sections on the same homepage, which is definitely excessive and prevents you from quickly getting to your desired destination.
We also found the order placing system to be far from ideal. First, EssayPro requires you to create an account before you can place your order, which adds at least a couple of minutes to the already lengthy process. Second, the EssayPro order form consists of two screens with lots of fields to fill in, with many of them being mandatory. If you are in a rush, you shouldn’t expect to quickly place your order at EssayPro, as evidenced by more than one Essay Pro review.
Services Offered by EssayPro
One of the advantages of Essay Pro is that this company offers more writing services than its competitors and can, at least in theory, cover most of your academic needs. Of course, the most popular type of services ordered by the EssayPro customers is writing services. The company can do your essay, dissertation, research paper, term paper, admission essay, annotated bibliography, book or movie report, and more.
Additionally Essay Pro offers help with homework. You can ask the company’s writers to solve most types of homework and they will be happy to do it. On top of that, EssayPro does not stop at writing, as it can also edit, proofread, and rewrite your paper. Those services can be very useful if you wrote your own paper but now want it to have a more polished look thanks to a professional editing job or make it more original in case you used several other works in your essay.
Writers and Paper Quality
Like most academic writing services, EssayPro seems to put great value in their writing team. There is a special section on EssayPro.com dedicated to the writers, as well as a presentation of the company’s top writers right on the homepage. The top writers have very detailed profiles complete with average customer satisfaction rate, speciality subjects, number of completed papers, and even profile photos and names. However, those photos and names look very generic, so even if the people behind the profiles are real, their visual representation certainly isn’t.
From our own test order at EssayPro, we considered the quality of writing to be pretty low, but, after seeing lots of Essay Pro reviews, we found that it’s actually very uneven and depends on the writer doing your order. You can come across the most skilled writer who will do your paper flawlessly, but there is also a chance of hiring a novice writer who does not care too much about the quality of his work. Overall, we wish the quality of writing at EssayPro would have been steadily high, not as hit-and-miss as it is today.
Customer Support
When you first visit EssayPro.com, you can instantly see the little chat icon in the bottom right corner of the screen. As soon as you register to place your order, the chat will automatically pop up, but if you minimize it this time, it won’t jump out on you again, which is definitely a pro compared to some other writing services. However, the icon always stays there and you can contact customer support whenever you need questions or help. EssayPro claims that its customer support is available 24/7, but we are yet to attempt to get help at odd hours to test it.
If chat doesn’t work for you for some reason there are a couple of other ways to contact the customer support at Essay Pro. There is a US phone number and an email address. There is even a physical address of the EssayPro headquarters in Devon, Delaware, but it’s highly unlikely that anyone is going to pay them a personal visit. Plus, EssayPro is fairly active on social media — mainly, Facebook and Instagram, so you can try to get help there.
Prices and Payment Methods at EssayPro
The fundamental thing to carry out from our Essay Pro review is that it’s an essay writing service that employs a bidding system for its customers rather than a standard pricing model. It means that you will not be able to learn the final price of the paper until you accept a bid from one of the writers. Personally, we find the bidding system to be very inconvenient and time-consuming since you have to carefully review every bid to make sure you are hiring the best possible writer.
Still, there is a price calculator right on the EssayPro.com homepage, where you can see that the lowest price for a paper is $10.8 per page for a school essay with a maximum deadline, and the highest price we could get is $19.8 per page for a doctoral essay with a 6-hour deadline. Those prices are definitely not the highest ones in the market, but they come with a very average quality of writing, which means you can be better off finding another, slightly more expensive writing service with a better quality of writing.
EssayPro does not offer a very wide range of payment options. You can pay for your order using a Visa or Mastercard account. Discover and American Express are also supported, so you can pay for your order using those. However, we were disappointed to see that PayPal payments are not available at Essay Pro, since they give you the most security in case something goes wrong with your order.
Revision and Refund
No matter how good an essay writing service may be and how much experience as a customer you may have, there is always a chance that you won’t be satisfied with your paper once the writer delivers it. This is why customer satisfaction guarantees exist in essay writing services. EssayPro is no exception and offers revisions and refunds. Let’s take a closer look at both.
According to EssayPro, you can request a no-questions-asked revision of your paper in case you are not happy with the final draft. There is no deadline for requesting a revision, which is definitely a plus since many writing services put 7 or even 3-day revision deadlines for the customers. We had the opportunity to test the revision policy of Essay Pro ourselves and the writer obliged to our request.
EssayPro.com also claims that it has a 100% money back policy in case you are completely dissatisfied with your paper and don’t want any revisions, but this claim seems to be at least partially untrue. The refund policy is not clearly explained everywhere on the website and is decided on a case-by-case basis by customer support. We have found several Essay Pro reviews saying that the customer support often sides with the writers, and while we didn’t have the opportunity to check this claim, it is very likely to be true.
EssayPro Customer Reviews
Customer reviews are often the most effective way to tell what the experience is like for other people, and Essay Pro reviews are no exception. The service has been around for a long time and has gathered dozens of thousands of reviews, both on EssayPro.com and on third-party sites. Nearly every Essay Pro review posted on the company’s own website is highly positive but doesn’t contain a lot of information about the order, which is not surprising since the company can easily modify them.
Essay Pro reviews on independent sites such as Sitejabber and Trustpilot reveal a slightly different picture. There are also lots of positive Essay Pro reviews on those sites, but there are also plenty of 1-star and 2-star reviews. The most common Essay Pro review complaints include unsatisfactory quality of writing, missed deadlines, and trouble with getting a refund.
Pros and Cons
Pros:
- Adequate range of services
- Relatively low prices
- Detailed writer profiles
Cons:
- Inconvenient bidding system
- Customer support may not be very helpful
- Complicated money back policy
- Questionable authenticity of the writer’s profiles
- Subpar quality of writing
Summary
We had high expectations before testing EssayPro, and, sadly, the service did not live up to most of them. The range of services and the prices offered by Essay Pro are acceptable, but the inconvenient order placing system, the fact that EssayPro works on a bidding basis, and the uneven quality of writing made us look for better writing services.
