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CustomWritings Review 2020: Scam or Trustworthy?

Pros and Cons

Pros:

• Wide range of services
• Prices start at $10
• Customer support available via several channels

Cons:

• It appears that most writers speak English as a second language
• The quality of writing can be uneven
• Lots of additional features to pay for
• Not all writers communicate with the customers

About CustomWritings

CustomWritings was founded in 2005 and has been in the market for 15 years, which is one of the reasons why this company attracts the attention of the customers. In the essay writing business, 15 years is a respectable term, so you expect the company to offer an unparalleled quality of service. After all, it seems impossible for an essay writing service to survive for that long without providing adequate quality of writing to its customers.

However, if you check several Custom Writing reviews online, you will probably discover that the most attractive feature of the service is its low prices. We’ll discuss the rates at CustomWritings a bit later, but you should know that while they are not the lowest prices you will ever find, they are pretty low compared to the top essay writing services. So do the low prices mean the quality of writing at Custom Writings is also low or is this service a rare exception from the rule? This is the question we want to answer with our CustomWritings review.

My Experience with CustomWritings

We founded EssaysRescue as a way to help students find the most affordable, customer-oriented, high-quality writing services without making a ton of mistakes along the way. Obviously giving a fair evaluation of an essay writing service is impossible without testing the service on our own, so that’s exactly what we did with CustomWritings.

We were glad to see that Custom Writings uses a standard order placement system instead of a bidding one, which is why placing the order didn’t take us more than 5 minutes. We did get confused by all the extra fields that can be filled out, but in the end, we decided to order the simplest type of paper we could think of: a three-page History essay for high school level. We set the biggest possible deadline of 14 days and did not make any additional requirements.

After placing the order, we received a notification that a writer was assigned to our task, but when we tried getting in touch with the writer, we only got a response in three days. It could be a one-off occasion, but we have seen more than one CustomWritings review telling about a similar experience.

The order was completed on time and we were able to download the final draft an hour before the deadline. The formatting and overall look of the paper were mostly fine, but some of the quotes were not properly referenced, which could get us in trouble with plagiarism if it was a real paper. On top of that, we found the word choice by the writer to be odd at times and not really fit for academic writing. We felt we saw enough, so we didn’t ask for an additional revision.

Usability

The CustomWritings com website clearly changed a lot since its early days and now looks like your typical essay writing service from the same price category. We found the website to be aesthetically pleasing thanks to the use of stylish colors and fonts. We also liked the availability of a price calculator in the most visible spot, allowing you to learn the price of your order even before getting to the order form.

However, we definitely hated the layout — specifically, the designer’s choice to cram all of the important information into one homepage without any proper navigation. So even when you know exactly what you are looking for, getting to the necessary section of the text can take you ages. The price calculator, ad for a Custom Writings e-book, list of services and guarantees, information about the staff, the company’s stats, list of all latest orders completed by the company, and even the CustomWritings reviews are located on the same page.

The good news is that there is a menu with the most important site features on top of the page, so if you want to know more about the services, prices, writers, or writing samples at Custom Writings, you can find the necessary features using the menu. Another feature that we liked was the availability of all contact options under one button in the lower right corner of the page where you can only typically find the chat window.

Services Offered by CustomWritings

If you have ever ordered papers from an online essay writing service or even considered doing it, the range of services offered by CustomWritings is probably exactly what you imagine. Compared to other services, Custom Writings offers a slightly bigger variety of assignment help, but we are not sure all of those services are equally popular with the customers. At CustomWritings, you can get the following types of work done for you:

• Essay
• Presentation
• Thesis
• Case study
• Lab report
• Research paper
• Review
• Coursework
• Admission essay
• Scholarship essay

In addition to the usual school and college assignments, CustomWriting can also do your business plan, MBA assignment, summary, and question/answer assignment. Moreover, CustomWritings advertises academic ghostwriting as one of its services, but this type of service looks slightly unethical to us.

Writers and Paper Quality

Custom Writings doesn’t make a secret out of the fact that it doesn’t exclusively employ native English speakers as their writers. In fact, there is a whole section on the CustomWritings com website dedicated to hiring new writers in addition to the 400+ writers who are supposed to be working for the service. According to information on this page, you don’t have to be a native English speaker to get hired on Custom Writings, but native English-speaking writers can make almost twice more per page than ESL writers. 

Leaving aside the fact that it can feel unfair to the writers who speak English as a second language, it also means that you will probably need to pay extra if you want your paper to be done by an ENL writer. However, CustomWritings also claims to only hire 1 in 4 applicants, which should, at least in theory, improve the quality of writing at the service.

Sadly, that is not entirely true. From our experience and the experience of dozens of people who posted their CustomWritings reviews online, the average quality of writing is not appalling, but it cannot be called high either. The success of your experience largely depends on the writer who was assigned to your order and whether you opt for any additional features that are meant to improve the quality of your paper.

Customer Support at CustomWritings

Like most essay writing services today, CustomWritings has an active customer support system. You can find the contact information of the company in a special website section or simply click on the chat icon in the lower right corner of the screen. There you will find the most popular ways to reach out to customer support, including live chat, a US phone number, and a Facebook Messenger link. Additionally, you can write to the company via email or call a UK phone number if you are located in the United Kingdom.

Custom Writings claims that its customer support system is available 24/7, but we found it to be at least partially untrue. The phone numbers don’t work from 8 p.m. on Saturday to 12 a.m. on Monday, which means you won’t get help during those hours. CustomWriting is also fairly active on social media, specifically Instagram and Facebook, so if you feel more comfortable that way, you can contact the representatives of the service via social media.

Prices and Payment Methods

The availability of a price calculator on the homepage is a nice touch and helps save your time by instantly telling you the estimate of your order. There is also a Pricing section on the company’s website, where you can check different combinations of a deadline and academic level to see how much your paper can cost in each case. We discovered that the lowest price you can get is $10 per page for a high-school essay with a 2-week deadline, while the highest price we could find was a PhD essay with a 4-hour deadline that will cost you $72 per page.

However, there is more than meets the eye, as you will find out while placing your order. On the order placement page, you will see a dozen of additional features that are supposedly designed to improve the quality of your paper but can significantly drive up the costs. For example, you can request a native English-speaking writer for +30%, get a copy of the sources used in your paper for $14.95, or get one of the top 10 writers to do your paper for +40%. Opting for even just one of those features can potentially make you pay more than you would on another writing service. Luckily, there are occasional discounts and bonus pages, but they are not always available at the time of your order.

Revision and Refund

To ensure proper customer satisfaction, CustomWritings has a refund and revision policy that is clearly explained on the site. According to it, every customer can request a free revision an unlimited number of times, but only within 7 days since getting the order and only if the writer failed to take the original order requirements into account. After 7 days, you can only opt for a paid revision.

There is also an option to request a refund. A refund is granted in several situations — for example, when your order was delivered after the deadline, the quality of the paper is extremely poor, or the multiple free revisions did not have a significant effect on the quality of the paper. In most cases, you can only get a partial refund, and a full refund is given in just a few situations — for example, if you accidentally paid for the same order twice. Note that you cannot request a full refund after you have accepted the order.

Customer Reviews of CustomWritings

While bringing our readers quality information about popular essay writing services, we have found that one of the most objective ways to see the complete picture is to see customer testimonials. That is exactly why we checked dozens of CustomWritings reviews, both on the company’s own website and on third-party services. The CustomWritings reviews on the site are mostly positive, but there are very few of them and they contain very little information about the order, so you don’t get a complete idea.

There is no shortage of CustomWritings reviews on third-party websites, mainly Trustpilot and Sitejabber. The service has 4 and 3 out of 5 stars respectively, which means that not every CustomWritings review you will find there is positive. There is more than one CustomWritings review where the customers seemingly couldn’t be happier with the service, but the majority of them are more restrained and point out several common drawbacks of the company, including uneven quality of papers and problems with refunds.

Summary

CustomWritings tries to win you over with affordable prices, but upon closer inspection, those prices turn out to be not so affordable due to the many extra features you can pay for. On top of that, the quality of writing delivered by Custom Writings can be very unsteady, so if you are thinking of saving a couple of dollars on your order, you risk being disappointed with the results.