Do Writers Meet Deadlines?
Generally, writers complete all the assignments in time with some exceptions. Some reviews complain about the delivery time. It happens randomly. There is no consistency in this regard as well.
Overview of Revision and Refund Policies
If there are some issues with your assignment, you can ask for alterations. The revisions are free and unlimited. It means you can ask for as many corrections as you need to get a high-quality paper. The corrections are possible only before you send the last payment to your writer. Once you pay the full price, you cannot ask for any alterations anymore. There is another tricky part. The terms of use state that the company can reject or limit your revision requests if you are rude with the writer. The Terms of Use page does not include any definitions of writer exploitation or unreasonable customer requests though. The customer support suggests you can only ask for alterations if your paper does not match your initial instructions. The author has the right to ignore any additional instructions. The company also provides a money-back guarantee. However, you should meet specific requirements to ask for a refund. You can see them below:
Refund Policy Specifics
You can ask for a 100% refund if you cancel your order before you pay for any part of your assignment. Once you ask for the money back, your funds will return to your payment means. The website states that a partial refund is also available. However, once you pay your writer for a particular part of the task, you cannot return this money. Therefore, you should release money after you make sure the writer does a flawless assignment according to all your instructions. Is Bid4Papers reliable in reality when it comes to refunding? You cannot be sure you’ll get your funds back. The requirements are too controversial, leaving many details behind. What if an author doesn’t fit into a deadline? No statement describes this issue. The company revises each case individually.
Customer Support Quality at Bid4Papers
You can contact customer staff in the support section of your account. Unfortunately, the company does not provide an instant chat, you have to wait for some time. The website claims the customer support staff replies within 7 minutes on average. It is true. You can receive an extensive answer within 4-7 minutes. Generally, the support team is polite and helpful. On the other side, the notification system leaves much to be desired. Let us imagine you browse the website, waiting for the answer. Then you check your chat and realize that you got the answer 10 minutes ago. That is why, in reality, you need to check the support page every single minute because there are neither sound nor visual chat notifications.